Returns and Delivery Policy

The Pelvic Floor Club wants you to be pleased with your purchase. Occasionally you may wish to return item(s). Our returns policy is as follows.


If for any reason you are displeased with your products, you may return them to us in the original packaging and in the original condition.  within 30 days and we will refund you £30 if you purchased the Complete Pack and £18 if you purchased the Essential pack. If you have purchased the individual products listed you will receive the full refund for the product(s) purchased. Please note that to be able to refund the Diamond Massage Ball and Core Ball, they must not have been inflated and used.

To return a product, please use the enclosed address label and enclose the invoice number from the original order form, with the reason for the return. Delivery charges for items not required are not covered by the Pelvic Floor Club. For your protection, please ensure you obtain a receipt for proof of posting when returning your item, as we cannot be responsible for refunding without this, particularly in the case of being mislaid during the return transit to us. For total security returning by signed for delivery is advisable.

If your product(s) sent is an error by us or they are defective, then we will refund the delivery costs for the items being returned. We will refund the items returned within 30 days of cancellation of products for the given purchase price, pending receipt of goods.


The Pelvic Club exercise programme download is available immediately after payment for the purchase. A link will be sent to your email on order for you to download the programme. The products and packages will be delivered within 3-5 working days. 

Video Download

We regret that we cannot accept cancellations of contract for digital downloads. Therefore the Pelvic Floor Club Exercise Programme Video Download is non- refundable. If for any reason you are unhappy with your download, then please contact us by emailing 

Privacy Policy

The Pelvic Floor Club is committed to keeping your details private. Your personal information is kept safe and we do not share this with anyone. By using the Pelvic Floor Club membership site you agree to provide us with the necessary information to enable you to access the service we provide.

Consent Policy

We will only use your information to provide you with useful updates and will not be sharing this with any 3rd parties.
We record how we use the data and it is easy for you to withdraw consent for us contacting you by emailing us at We will act on your withdrawl of consent as soon as we can.
This is separate to our Terms and Conditions.

Links to other Sites

We may have links on our website to 3rd parties, these are not operated by us and if you click on a 3rd party link you will be directed through to them. We have no responsibility for the content os the services of 3rd party sites.

Collection and use of Information under the privacy policy

When you access the website, online course material and content, register, subscribe, participate in any survey/questionnaire sent to you by us, provide comments, feedback or purchase through the website we may collect and store your personal information. We may also collect data relating to your visit of the website which will not be identifiable by your record.

By accessing the website and online course content, registering, subscribing, purchasing or completing surveys/questionnaires you agree that your personal information may be collected, stored, used for the following purposes:

1) To provide, maintain, protect and improve the quality of the website.
2) If you have paid for our online packages or subscribed we will send you details on products/services/information which we think of interest to you.
3) To tailor our advertising and promotion on social media to your use of our website.
4) To send you email notifications and updates
5) To contact you to invite you to shares your opinions and experiences

You can unsubscribe at any time by emailing

Membership Registration

The Pelvic Floor Club is an exercise service designed for adults. We therefore only collect information from people aged 18 plus. If you discover anyone under the age of 18 has provided us with their details please contact so that we may remove their details.

You agree by becoming a member, to provide us with accurate and current information about yourself. If this information is not provided then we can suspend membership and refuse future usage of the service.


We do not store your payment details on our website and we safeguard the information you share with us through the utmost security.

Contact Us

If you wish to get in contact with us please email us at

Terms and Conditions

When you purchase from the Pelvic Floor Club Services you automatically accept the terms and conditions specified here. Your agreement is between you and the Pelvic Floor Club. The Pelvic Floor Club has the right to change the terms and conditions of the site.

The Pelvic Floor Club services are available to you for your personal use, by becoming a member you are not authorised to use them commercially. You may not use these services to sell any products or services.

Your Health using our Programmes

Although the exercises we offer are safe, any physical exercise for those unused to exercising or if you have any injury or medical problems can put you at risk of serious injury. Therefore it is advisable to consult your doctor before participating in any activities on our website, downloads and subscriptions.

You, therefore, accept voluntarily, all risks whether known or unknown, when you use the Pelvic Floor Club Services. All risks associated therewith, including without limitation, any risk physical, emotional or mental injury-major or minor, severe bodily harm or death or illness that arise by any means, including, without limitation: acts omissions, recommendations or advice given by released parties. You hereby accept responsibility for all such risks or risks mentioned associated with your participation in the Pelvic Floor Club Services. 

You agree that by participating in any physical exercise/activity by the Pelvic Floor Club you do so at your own risk.

You agree to release and discharge the instructors and the Pelvic Floor Club, sponsors, employees, agents and other persons associated with the site of all claims or causes of action and you agree to give up/ waive any right to legal action against the parties listed for personal injury or property loss.

No sharing of information

You will agree not to share your membership details, account name and password with others. This would be deemed as fraudulent and your account cancelled herewith.

Trademarks, Logos and names

All Trademarks, Logos and names are the sole ownership of the Pelvic Floor Club. Your usage of the services that this site provides does not allow you to use them without prior permission granted by the Pelvic Floor Club. You, therefore, agree not to display any Pelvic Floor Club Trademarks, Logos or names featured on the site.

Using the Forum and feedback communication

The Pelvic Floor Club Site only accepts you to post and receive messages which are proper and related to the material in discussion. The communication media on the website prohibits you from:

Being abusive, threatening, stalking and violating the privacy of others using the site.

Upload files to the site.

Upload viruses, software which can damage others equipment or computer files.

Post abusive, unpleasant or obscene material or information on the site.

Sell or advertise goods or services for commercial gain.

Collect information about others, including emails without their given consent.

Conduct your own research, sell, use chain letters on the site.

Inhibit anyone using the site from doing so.

The Pelvic Floor Club will review the content of the forum where deemed appropriate terminate your access to services if inappropriate behaviour as listed before is observed. The Pelvic Floor Club will also have the right to disclose any information required by the legal system or government. We also have the right to remove inappropriate information and/or material.


The Pelvic Floor Club contains material owned by the Pelvic Floor Club. You may not use not materials except in the context in which they have been sold for personal use only. The content is not to be used for your own commercial gain and is not to be copied in any form.  


The Pelvic Floor Club content you purchase can not guarantee results. Like any exercise programme, you have to work at the exercises to see the benefits. Therefore no refund can be provided on this basis


Where promotions are in place, you will be entitled to only one promotion to join the Pelvic Floor Club. You will not be entitled to repeatedly use the promotion to gain access to any materials on the site.

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